Introduction 

Welcome to Zivvah Crown. This Refund Policy outlines the terms under which you may request a refund for purchases made from our jewellery store.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:
1. The item must be returned within 30 days from the date of purchase.
2. The item must be in its original condition and packaging.
3. Proof of purchase must be provided.

Non-Refundable Items

Certain items cannot be refunded, including:
1. Custom or personalized jewellery.
2. Sale or clearance items.

Process for Requesting a Refund

To request a refund, follow these steps:
1. Contact our customer service team at info@zivvahcrown.com with your order number and reason for the refund.
2. Ship the item to the address provided by our team. You are responsible for shipping costs.

Processing Time

Refunds will be processed within 10 business days after we receive the returned item. The refund will be issued to the original payment method.

Exchanges

If you wish to exchange an item, please contact our customer service team. Exchanges are subject to availability.

Contact Information

For any questions or concerns regarding our Refund Policy, please contact us at info@zivvahcrown.com

Changes to the Refund Policy

We may update this policy periodically. Please review this policy regularly for any changes.

Thank you for shopping with Zivvah Crown.